Shipping policy

📦 Delivery Policy — United Kingdom & European Union

1. Delivery Areas
United Kingdom (UK): We deliver to all regions of England, Scotland, Wales, and Northern Ireland.

European Union (EU): We deliver to all EU member countries.

2. Delivery Times
UK: 2–5 business days, depending on the region.

EU: 5–10 business days, depending on the country and logistics availability.
Delivery times begin counting after payment confirmation.

3. Shipping Costs
Shipping costs are calculated automatically at checkout based on the destination and the total weight of the order.

We offer free shipping during specific promotions or on orders exceeding certain amounts, where applicable.

4. Order Processing
Orders placed by 2:00 PM (UK time) are processed on the same business day.

Orders placed after this time or on weekends/public holidays are processed on the next business day.

5. Tracking
All orders receive a tracking number once dispatched.

Customers can track their shipment directly via the link sent by email.

6. Taxes, Fees, and Customs (EU)
For deliveries within the European Union, customs duties or local VAT may apply, depending on the destination country's regulations.

These fees are the customer's responsibility and vary based on the product value and type.

7. Incomplete or Incorrect Addresses
It is the customer's responsibility to provide complete and correct delivery information.

Orders returned due to address errors may incur additional reshipping costs.

8. Delays
Although we work with reliable logistics partners, delays may occur due to external factors (weather, strikes, high demand, customs checks).

In the event of a delay, our support team is available to assist you. 9. Damaged or Lost Products
If the product arrives damaged, the customer must contact us within 48 hours of delivery, providing photos of the item and the packaging.

In cases of loss confirmed by the carrier, we will either reship the item or issue a full refund.

10. Support Contact
For questions regarding delivery, tracking, or timeframes:
support@caffeditalia.co.uk